Springfield Youth Hockey Association  

Website FAQs

How do I see the details of the payment plan we signed up for?

  1. Log on (must be the registering parent) 
  2. Select Dashboard (upper left corner) 
  3. Select FAMILY on the left hand side 
  4. Select View Details next to your player's name 
  5. Scroll down, then under Registration History, select View Details 
  6. The payments & dates are listed.
  7. Note: payments are processed automatically on the dates listed and it may take a couple of days before they appear on your credit card account.


How do I change my email address or password?

  1. Log on to the website using your email address and password.
  2. Select Dashboard (upper left corner)
  3. Click on the PROFILE link on the left hand side
  4. Page down past the name & phone numbers field until you get to the password or email sections, update the info and click on save.  
  5. NOTE: Any new email address will require that you verify the email address so watch for the verification email and follow the instructions, otherwise your account may get stuck in limbo and require help from Crossbar to fix it.


How do I change or add a credit card to my child's registration?

  1. Log on
  2. Click on the Dashboard (link in upper left hand corner)
  3. Click on the FAMILY tab on the left hand side of the page
  4. Click on View Details next to your child’s name
  5. Page down on the Player Info page until you get to “Registration History”
  6. Click on View Details next to the Program to which your child has remaining payments.
  7. Click on the EDIT button next to the card # of the next installment and add another card.
  8. Once you have changed/added a new credit/debit card, please notify the Registrar/Treasurer so an adjustment to the payment due date and/or amount can be made.


How do I add spouses, step-parents, grandparents do they can see the Family Calendar and receive SYHA communications?

  1. Log on (must be the registering parent) 
  2. Select Dashboard (upper left corner)
  3. Select FAMILY on the left hand side 
  4. Select View Details next to your player's name 
  5. Add the top of this display, click + ACCOUNT.
  6. Add the parent's email address and select ADD ACCOUNT
  7. If the parent already has an account, they will be added immediately.
  8. If the parent does not have an account, then a verification email will be sent to them. They must click on the link to verify their email and then create an account by supplying their name, selecting a password and supplying a phone number. The parent will be added once they have created their account.


Sign-up says this email already has an account:

  1. Follow the Forgot Password instructions.
  2. If no email to reset the password is received, check your Junk or SPAM folders first.
  3. Email SYHA to have Crossbar manually verify or reset your account.

I logged on and clicked on the Family Calendar and I don't see my child's schedule:

  1. Ask the registering parent to add you as a Parent on the child's registration (see above).
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